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: Where’s The Stuff I Ordered ? |
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: To enquire on the delivery status of an item you have ordered , please contact Bluetoffee Customer Service at : cs@bluetoffee.com |
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: Can I Purchase Without Using Paypal ? |
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: Yes. Purchases on our website can be made thru Wire Transfer. See FAQ on ‘What Is Your Payment Option ‘ |
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: How Do I Return An Item ? |
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: Please check our returns policy under the Services Menu (Conditions of Use ) |
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: How Do I Manage My Account With Bluetoffee ? |
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: To check the staus of your account with Bluetoffee , and to update your personal information , please use the ‘Your Account ‘ facility under the Service Menu |
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: Why is it that an ordered item is occasionally pronounced as ‘Out of Stock’ later on? |
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The stock information you see on our website is correct as at the end of the previous business day. Occasionally, the item you have ordered may have been sold on the same day as you have placed your order, hence it becomes out of stock. We apologize for any inconvenience caused in such a circumstance. |
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: Can I order a title that Bluetoffee does not carry at the moment? |
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: Yes, we can try to source for the title for you. Please record the details of the title that you are looking for in the “ Book Request “ section of this website. |
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: How do I know whether my order has been recorded? |
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: You will see a note – ‘Thank you for your order’ – on the screen after clicking the ‘Order’ button. You will also receive our reply message via e-mail within 24 hours 7 days a week. Please ensure that a correct e-mail address is given to us at the time of order, so that we can communicate with you via email henceforth. |
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: Can I pay by credit card? |
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: Yes, you can if you use Paypal . To use Paypal you must become a Paypal Member . You can sign up for Paypal by clicking on : www.paypal.com |
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: Can I cancel my order? |
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: Once you have confirmed your order by clicking the ‘Order’ button, you are unable to cancel your order. We would therefore appreciate it if you could click on the ‘Order’ button only upon confirmation of your order. |
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: How can I contact the BT customer service team? |
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: For all enquires please contact the Book Service Team at: cs@bluetoffee.com |
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Bluetoffee Co., Ltd.
140/2 Sukhumvit 4
Bangkok 10110
Thailand
Phone: +662 656 9001
Fax: +662 656 9002
e-mail: cs@bluetoffee.com |
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